We understand that the purchase of a jewelry item is an important one. We try to offer the best choices in jewelry selection to accommodate our customers. In addition, we are available by telephone to answer any questions you might have about the piece that you are looking to purchase. We hope that these initial steps help your ability to make a great decision.
We are a boutique online retailer offering the best in jewelry design with excellent price points. It is our policy to offer a 10-day exchange or credit for purchase only. How to return items.
Once we receive your return and the condition of the jewelry is in pristine condition, you may purchase another item or we will send you a credit voucher for a future purchase at The Pauline Nelson Collection of Fine Jewelry. In addition, shipping charges are non-refundable.
We do our best to maintain inventory levels on all of our jewelry items on our website so that they are available for immediate shipping. However, there are occasions where the piece you are interested in is temporarily out of stock. In this instance, we will contact you with an estimated shipping date.
Please let us know if you need special sizing on a particular piece. In some instances we can accommodate your request.
Any item you have special ordered is not returnable.
We will process you order within 2 days of confirming a credit card authorization. You will be notified of an estimated arrival date. This estimate is the approximate number of days required to process, package and deliver your order.